OBJECTIVE:

EXPERIENCE:

4/2007 - Present

Industry: Insurance

Application Developer I

Primary developer on the "Prime" management system product for small agenciesSelf taught forms submission and tracking system as previous knowledge was lost in product relocation to home officeResponsible for updating and maintaining over four hundred national and state specific ACORD forms in the system, as editions were tracked and updated on a monthly basisProduct is based in Delphi 5 incorporating newer developed components in Visual Studios C# .NET 2.0Small monitoring client is used to support full functionality for online product accessed through CitrixThoroughly familiar with AL3 and standards for electronic file transfers among insurance agencies and CompaniesProduct installation modified for Vista compatibilitySupport for archiving, importing as well as migrating data in and out of the product and versions

4/2006 - 4/2007

Industry: Insurance

Quality Analyst

Document problem escalation from minor situations following on call directions to persistent contact to the responsible parties on priority programs holding up productionMonitor and respond to console messages and custom ISPF job control menusMaintain system continuity by evaluating and resolving any contentions or abnormalitiesWeekly IPL and major systems backupStarting and stopping systems, regions, databases, transactions and serversRecover associated databases for bound programs pending completion at the time of “change control” as online systems are becoming available to ensure data integrityHold, force complete, restart abended programs according to on call instructionsEnsure system availability at critical deadlinesThird shift alternating schedule covering 24/7 support

9/2003 - 4/2006

Industry: Banking

Computer Operator II

Using text import and custom Visual Basic for applications I built an Excel sheet with simple button click functionality to capture data rather than the previous 50 points of manual entry. Each button click has built in controls to verify current data and check and balance calculated totals to imported totals.Replaced MSDOS system with PC mail merge using Excel as a small database with VBA user forms using drop down lists, text boxes and list boxes to communicate with the user for variables required for WordMade efficiency changes for secondary processing department with limited resources total savings of $600 dollars a month in check processing fees. Reduced nightly processing by over 50% or 50,000 documents and over 1 hour of processing time and added next day's 1st shift task to use extra timeWritten and updated procedures and documentation for tasks and shift responsibilitiesReplaced 15 manual submissions and associated data entry with one batch program requiring minimal intervention from the userCreated documentation of internal system reports and distribution to replace old method of memorization and post-it notes

6/2000 - 3/2002

Industry: Financial Services

IT Applications Specialist

"Gracie award" nomination for highest level of internal customer service"Hopper award" received for exceptional internal customer serviceCOBOL SME/subject matter expert, contact/expert "guru"Managed and distributed time between multiple projects while continuing to support assigned subsystems consisting of as many as 300 individual COBOL and JCL programs24/7 support, on call rotation, home team responsibilitiesAutomated single premium online cash and termination processAllowing limited mainframe access to external customers with specialized screen formatSupported performance results accessible to customers through the web siteGovernment reporting adjustments for 5500 reporting changes in 2001 regulationsCreated a new product in a large dollar single premium industry by automating consumer price index increases and applied to existing repetitive payment systemAutomated trading system for employer securities products on open market funds and allowed for additional product allowing day trades at specific preset times

EDUCATION:

9/1998 - 4/2000

Associate Degree

GPA 3.75Presidents honor roleBuilt and maintained a fully functional SDMAll programs had strict documentation requiring data definitions, complete flowcharting, listing of business requirements, output layout, testing plan and resultsBy focusing on language independent design I was able to complete the RPG programming a week early and COBOL programs three weeks early without making any changes to the design and documentationSimulated project presentations competing against other teams to show and support a return on investment for the business client attempting to get the "contract"

CERTIFICATION:

5/2009

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